Shop Terms

Last updated: 8 June 2026

Shop Terms

Effective date: 13 May 2026 Last updated: 13 May 2026 Version: 2.2

These Shop Terms govern purchases of physical merchandise from the Σmind shop. They sit alongside our Terms of Service, Privacy Policy, and Refunds & Returns Policy. Where there is a direct conflict on a shop-specific point, these Shop Terms control.

By placing an order you accept these Shop Terms.

1. Who you are buying from

The seller is Σmind (sumofmind.co.uk), a UK-based platform.

Your contract for the goods is with us. We are responsible to you under the Consumer Rights Act 2015 for the goods being of satisfactory quality, fit for purpose, and as described.

You should always contact us about an order — not the manufacturer or carrier. Email support@sumofmind.co.uk.

2. What we sell — two product types

The Σmind shop sells two types of physical product. The type of each product is clearly shown on the product page.

2.1 Print-on-demand merchandise (live)

These products (apparel, accessories, prints, homeware etc.) are manufactured to order by Printful, Inc. (a US-headquartered print-on-demand company with manufacturing facilities in multiple countries). Printful is our processor. We remain the seller and your contract is with us; Printful manufactures and ships on our behalf.

Three practical consequences flow from print-on-demand:

  • Slight variation between items is normal. Print position, colour saturation, and small placement differences within tolerance are inherent to the process. Photos on the product page are representative.
  • You do NOT get the 14-day "change of mind" return that would otherwise apply to distance sales — made-to-order goods are excluded from the cooling-off right by Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 reg. 28(1)(b). Your statutory rights for faulty / not-as-described goods are unaffected (see section 8).
  • Cancellation is only possible before production starts. Once the order is sent to Printful and they begin printing we cannot pull it back. The window is normally a few hours — get in touch as soon as possible.

2.2 Σmind direct-stock products (reserved — currently not in operation)

Status as of the effective date of these Terms: no direct-stock products are listed in the shop. Section 2.2 and the supporting clauses elsewhere in this document become active when the first direct-stock product is listed.

These are products we source, stock and ship ourselves — limited editions, collaborations, art prints, books, or other items where print-on-demand isn't the right fit. They are not manufactured to order; they exist in our inventory before you buy.

The structural differences from print-on-demand are:

  • You DO get the 14-day "change of mind" cancellation right under CCR 2013 reg. 29. You can return a direct-stock product, for any reason, within 14 days of delivery, in unused condition. You pay the cost of return shipping unless the product is faulty.
  • Quality control is ours. If the product is damaged or defective on arrival, your statutory remedies under Consumer Rights Act 2015 sit directly with us — there is no Printful claims path.
  • Stock can run out. Quantities are limited; once an item is sold out it may not return.
  • Fulfilment is by us (or a UK fulfilment partner we appoint). The carrier and shipping path differ from the Printful flow. Delivery information will be sent to the fulfilment partner we use rather than to Printful — the Privacy Policy will be updated to identify that partner before the first direct-stock product is listed.

When the first direct-stock product launches, the specific operational details (processing time, default carrier, return address) will be inserted into sections 5, 6 and 7 of these Terms.

3. How to order

Anyone can place an order — you do not have to be logged in.

In standard mode (when our auth-wall is open), the checkout offers a "Create an account so you can track your order" checkbox. If you tick it:

  • We create a Σmind account using the email you provided to Stripe / PayPal at checkout.
  • We email you a magic-link to claim the account and set a password.
  • The order is associated with the new account.

If you don't tick the box, the order is processed against the email address only. You can still see order status from the link in your confirmation email, and we can pull up your order on request to support@sumofmind.co.uk.

4. Payment

We accept:

  • Credit / debit cards via Stripe (Visa, Mastercard, American Express, and others where Stripe supports them in your country)
  • PayPal
  • Apple Pay / Google Pay where Stripe surfaces them on your device

We never see or store your card number. Card data goes directly to Stripe (PCI-DSS Level 1 certified) or to PayPal.

4.1 When you are charged

For card payments, we charge your card immediately on order confirmation. For PayPal, your PayPal account is debited at the same point.

4.2 If a payment fails

If the payment is declined, the order is not placed and nothing is sent to Printful. You can try again with a different payment method.

4.3 Currency

Prices are shown in your selected currency at checkout. We support GBP, USD and EUR at minimum (more may be available depending on your country). Currency conversion may be applied by your bank or PayPal — any fees they charge are not reflected in our pricing.

4.4 VAT and taxes

UK orders include VAT in the displayed price where it applies. International orders may attract import duty, customs charges or local taxes on arrival; these are your responsibility, not ours, and we cannot estimate them in advance because they depend on your country's customs authority.

5. Shipping

Printful manufactures and ships from the facility nearest to you that can produce the item. For UK orders, this is normally the Latvia or Spain facility for apparel and the UK facility for some accessories.

5.1 Production and shipping times

Stage Typical duration
Production 2–7 business days
Domestic shipping (UK / EU / US, depending on facility) 5–10 business days
International shipping outside that facility's region 7–14+ business days
Total typical time, door-to-door 7–21 business days

These are estimates, not guarantees. Carrier delays and customs processing can extend them.

5.2 Tracking

You receive a tracking link by email once Printful dispatches your order. The tracking is provided by the carrier Printful selects (Royal Mail, Evri, USPS, DPD, FedEx, etc., depending on destination).

5.3 Wrong address

You are responsible for entering the correct shipping address. If a parcel is returned to Printful because the address was wrong or unclaimed:

  • We will email you to ask whether you want it resent.
  • We can resend, but you pay the additional shipping cost for the second attempt.
  • Returned parcels are normally held for 30 days. After that, Printful may dispose of or donate them.

If you spot an address mistake before the order ships, contact us immediately — we may be able to fix it before production. Once the parcel is in the hands of the carrier, we cannot redirect it.

5.4 Lost parcels

If your parcel does not arrive in the typical window above:

  • Wait until at least the upper end of the estimate (carrier delays and customs are usually the cause).
  • Then email support@sumofmind.co.uk with subject "Lost parcel" and your order number.
  • Reports must be submitted within 30 days of the estimated delivery date to be eligible for a free reshipment.

What happens next depends on what tracking shows:

  • Tracking shows "delivered" but you don't have the parcel. Printful's policy does not cover this scenario (the carrier's record is treated as conclusive). We will help you raise the issue with the carrier and explore options, but we may not be able to refund or reship.
  • Tracking shows the parcel is genuinely lost in transit. Printful reships at no cost to you, or refunds where reshipment is not possible.

6. Quality issues — the 30-day claim window

If the product you receive is:

  • damaged in transit (crushed packaging, torn fabric, cracked print);
  • misprinted (blurry, off-centre, wrong colour, missing element);
  • defective (manufacturing fault — holes, bad stitching);
  • the wrong item (not what you ordered);

…you can claim a free replacement or, where replacement is not possible, a refund.

6.1 How to claim

Email support@sumofmind.co.uk with subject "Quality claim — order [number]" and include:

  • Your order number.
  • Clear photographs of the issue. Photos are required by Printful and we cannot process a claim without them.
  • A short description of what is wrong.

You must contact us within 30 days of delivery. After 30 days, your statutory rights under the Consumer Rights Act 2015 still apply (see section 8 below), but the simple Printful-backed replacement process may not.

6.2 What Printful does not cover

The 30-day Printful claim does not cover:

  • Change of mind ("buyer's remorse") — see section 8 for your statutory position.
  • The wrong size — please check size guides on the product page before ordering.
  • Colour differences caused by your screen calibration, ambient light, or product photography — minor variation is normal.
  • Normal print-on-demand variation within tolerance.
  • Parcels marked "delivered" by the carrier (see section 5.4).

In these cases we may still help informally where we can, but we are not contractually required to do so.

7. Cancelling an order before it ships

Send us an email as soon as possible at support@sumofmind.co.uk with subject "Cancel order — [number]".

  • If we can stop the order before Printful starts production, we cancel and refund in full.
  • If production has started, we cannot cancel — the order will ship and your only recourse is the quality-claim process in section 6 (if there is a defect) or your statutory rights in section 8.

8. Your statutory rights as a consumer

Nothing in these Shop Terms limits your statutory rights. The most important ones, and how they apply differently to the two product types in section 2:

8.1 Consumer Rights Act 2015 — applies to both product types

Goods we sell must be:

  • of satisfactory quality;
  • fit for any particular purpose you made known to us before you bought;
  • as described on the product page.

If they are not, you have:

  • a 30-day right to reject for a full refund (CRA 2015 s. 22);
  • after 30 days, the right to a repair or replacement (s. 23) — for print-on-demand this is practically a replacement;
  • if repair / replacement fails, the right to a price reduction or final refund (s. 24), which may be reduced if you have used the goods.

These rights apply whether the goods were made to order or shipped from our stock.

8.2 CCR 2013 — distance sales 14-day cooling-off — different by product type

CCR 2013 normally gives you 14 days to cancel a distance contract for any reason ("change of mind"). The treatment differs by product type:

  • Print-on-demand merchandise — NO 14-day cooling-off right. Made-to-order goods are excluded from this right by CCR 2013 reg. 28(1)(b). There is no general right to cancel for change of mind once the product has been made. If you cancel before production starts (a few-hour window after ordering), we treat that as a courtesy cancellation and refund in full.

  • Σmind direct-stock products — 14-day cooling-off right applies (reg. 29). You can return a direct-stock item within 14 days of delivery, for any reason, in unused condition with original packaging where reasonably possible. You pay return shipping unless the item is faulty. We refund within 14 days of receiving the return (or, if earlier, within 14 days of you proving you have returned it).

8.3 Faulty goods after the 30-day window

After 30 days, the simple Printful claim process is no longer available, but your CRA 2015 rights continue:

  • Up to 6 months from delivery, the law assumes any fault was present at delivery (you don't have to prove it).
  • Beyond 6 months, you may be asked to show that the fault existed at delivery (e.g. expert opinion, photographs, similar reports).

For all such claims, contact support@sumofmind.co.uk.

8.4 Consumer Protection Act 1987

Nothing in these Shop Terms limits any liability we may have under the Consumer Protection Act 1987 for defective products that cause death, personal injury or damage to property.

See the Refunds & Returns Policy for the practical step-by-step.

9. Pricing errors and order acceptance

We make every effort to ensure prices are correct. Occasionally, mistakes happen. If we discover a clear pricing error after you place an order — for example, a £40 hoodie listed at £4 — we may:

  • cancel the order and refund in full; or
  • give you the option to confirm the order at the corrected price.

Order placement is an offer from you to us. Our acceptance of the order — and therefore the formation of the contract of sale — happens when we send you the dispatch confirmation (not the initial order confirmation). We may decline orders for stock, fraud-suspicion, or pricing-error reasons.

10. Privacy and what we share with Printful

We share with Printful only what is needed to fulfil your order:

  • The recipient's name, full delivery address, email, and phone number (if supplied).
  • The product variants and quantities ordered.
  • Your Σmind order number (so we can cross-reference any claim later).

Printful is a US company; the transfer to Printful is covered under the UK Extension to the EU–US Data Privacy Framework and standard contractual clauses where applicable. Printful's own privacy notice is at https://www.printful.com/policies/privacy.

This is set out in detail in our Privacy Policy §8.

11. Intellectual property in our products

The designs printed on our merchandise are owned by Σmind or by collaborating creators (where credited). You buy a physical product for personal use; you do not buy the right to reproduce the design.

You may not:

  • print, screenshot, or otherwise reproduce our designs;
  • use our designs on goods you sell yourself;
  • remove our branding from products.

If you have a partnership or licensing question, email support@sumofmind.co.uk.

12. Geographic reach

We currently ship anywhere Printful can ship to. We do not maintain a country block-list at platform level. However:

  • Some countries are not served by any Printful facility — your country selection at checkout will reveal this.
  • We will not knowingly accept orders to countries under UK or UN sanctions.

If your country is not served, we are sorry — there is no workaround on our side.

13. Liability for shop orders

The general liability framework in Terms of Service §15 applies. In summary:

  • We do not exclude liability for death / personal injury caused by our negligence, for fraud, for breach of CRA 2015 implied terms, or for liability under the Consumer Protection Act 1987.
  • Subject to that, our total liability for a shop transaction is capped at the greater of (i) £100 or (ii) the price you paid for the order.
  • Where Printful's actions cause a loss, we will work with Printful on your behalf, but our liability is bounded by the cap above.

14. Changes to these Shop Terms

We may update these Shop Terms from time to time. The "Last updated" date and version at the top change. The version applicable to your order is the one in force at the time you placed the order — we don't apply later changes retroactively to a transaction already concluded.

15. Contact

  • Order issues, claims, refunds, lost parcels: support@sumofmind.co.uk
  • General Σmind questions: support@sumofmind.co.uk

16. At-a-glance summary

Topic Print-on-demand (live) Σmind direct stock (reserved)
Seller Σmind Σmind
Manufacturer / shipper Printful (we share name, address, email, phone with them) Us, or a UK fulfilment partner to be named when direct-stock launches
14-day "change of mind" return Not available — made-to-order, CCR 2013 reg. 28(1)(b) Available — CCR 2013 reg. 29
Cancel before production Yes, if we can intercept in time Cancellable until dispatch
Quality claim window 30 days from delivery, photos required 30-day right to reject under CRA 2015 s. 22, plus repair/replacement/refund chain afterwards
CRA 2015 statutory rights Apply in full Apply in full
Lost parcel Report within 30 days of estimated delivery Report within 30 days of estimated delivery
Wrong address You pay reshipment if returned-to-sender You pay reshipment if returned-to-sender
Return shipping cost (change of mind) N/A — no change-of-mind right You pay return shipping unless faulty
Return shipping cost (faulty) We arrange / pay We arrange / pay
VAT Included in UK prices; international duty / tax is on you Same
Payment processors Stripe, PayPal, Apple/Google Pay (via Stripe) Same
Governing law England and Wales England and Wales